Edufront Learning Centre Privacy and Personal Data Protection Policy

 

This Privacy and Data Protection Policy relates to personal information collected and the circumstances under which it may be used or disclosed by Edufront Learning Centre or its affiliates (collectively referred to as “Edufront”). All references in this Policy to “Edufront”, “we”, “our” and “us” refer to Edufront. All references in this Policy to “client”, “you” and “your” refer to the individual(s) who accepted or proposes to accept products or services by Edufront.

 

Edufront is committed to respect your privacy and we aim to maintain a high level of trust with all clients and prospective clients by adhering to the principles of applicable data protection and privacy laws in each country of operation.

 

Types of Information Collected and Used

 

Edufront collects personal information so that we can provide an experience that is responsive and customised to your needs. Examples of personal information we collect include:

• Personal data about you and your family members, which may include names, identification particulars, contact details, preferences, health information, family background, educational information, demographic data, payment details and transaction history;

• Information and data generated in the course of any continual relationship with Edufront, for example, instructions given by you to arrange class enrolments, transfers, replacements, withdrawals, and other information and records you choose to provide by various modes of communication including mail, telephone, SMS, email, internet and market research;

• Information from cookies, other technologies deployed for the analysis of website usage or other information technology applications used by Edufront.

 

Purposes for which Information is Collected, Used and Disclosed

 

Edufront collects personal information from you, your family members, your authorised representatives, publicly available sources, our website, mobile services and other channels including emails, phone conversations and face-to-face interactions with our employees, officers and directors.

 

The purposes (collectively referred to as “Allowed Purposes”) for which Edufront collects, uses and discloses personal information include:

 

• To provide, operate and administer Edufront products and services, or to process applications for Edufront products and services, business or financial transactions, and to maintain service quality levels and train staff;

• To provide product-related services and support, including the provision of administrative support, technical assistance and customer alerts;

• To facilitate operational processes including but not limited to student profile assessments, class and student management, payment administration and statistical analysis;

• To maintain accurate client information and enable customised experiences that meet your preferences and needs;

• To manage Edufront’s relationship with you, which may include providing information on Edufront’s products and services, where specifically consented to or where permissible under applicable laws and regulations;

• For marketing and communication;

• To facilitate product development and service refinements via customer feedback, data analysis and market research;

• To perform internal management, to operate management information systems, to carry out and enable internal and external audits;

• To monitor and record calls and electronic communications with clients for record-keeping, quality control, training and case investigations;

• To enforce or defend the rights of Edufront, its employees, officers and directors;

• For safety, legal and regulatory compliance; and

• Purposes relating directly thereto.

 

Retention of Information

 

We retain personal information in accordance with legal, regulatory, business and operational obligations.

 

Right of Access

 

You have the right to request a copy of your personal information held by us and to request for any inaccurate personal information to be rectified. A request can be submitted by mail or email at principal@edufront.com

 

Consent

 

You acknowledge that the use or continued use of Edufront’s services shall be deemed as your agreement and consent to be bound by our Privacy Policy. You may submit a request to withdraw your consent at any time by contacting us via email.

 

Updates to the Privacy Policy

 

Edufront reserves the right to amend and vary the terms of this Privacy Policy at any time and will provide the updated Policy on our website. The use or continued use of any of Edufront’s services shall be deemed as your agreement and consent to be bound by our Privacy Policy.